Not satisfied with your purchase and need to return it? Not a problem! Our goal is to make your return experience as efficient as possible.
If, within 30 days, you are not satisfied with your purchase, PICI will replace the item or provide a credit for the full merchandise amount less any shipping charges
All returns require a proof of purchase in order to accurately refund your original purchase price.
Special and custom orders are not returnable, but any defective parts will be replaced.
If outside of 30-days and the product is unused and still in its original packaging PICI will review the product upon receipt and may issue a credit for the merchandise, minus a 25% restocking fee. Customer is responsible for return shipping cost. Special and custom orders are not returnable.
**Returns should be shipped to the division from where items were purchased**
Please be sure to include the order number on the outside of the box and proof of purchase with the product along with a reason for the return with the name of the customer service representative you have been speaking to regarding your return or credit may be delayed. Please allow 2-3 weeks for the processing of your return.
To see division addresses for shipment see our contact us page: Contact Us
If you have received a defective product and are within the 30 days of purchase, PICI will issue a refund or exchange the defective item. The customer is responsible for all return shipping costs until product is declared defective. If product is declared defective, customer will be credited the cost of the product and the return shipping cost. If replacement item is desired, PICI will not ship the new item until receipt of defective goods.
If outside of 30 days, PICI will inspect the defective product and will, if applicable, issue a credit for future PICI purchases. The customer is responsible for all return shipping costs until product is declared defective. If product is declared defective, customer will be credited the cost of the product and the return shipping cost. If replacement item is desired, PICI will not ship the new item until receipt of defective goods.
If you have any questions concerning your defective product, please Contact Us
In the event a product is warranted by PICI, a PICI vendor or manufacturer, all warranty policies and restrictions apply. If you wish to obtain a written copy of a warranty, please Contact Us and reference the product name and item number in your request. Manufacturer warranties supersede all PICI warranties